Privacy Policy

The company responsible for collecting, processing and using personal data under the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018) is:

Company Name: Mazola — Comércio, Logística e Reciclagem LTDA

Tax ID (CNPJ): 00.551.971/0001-95

Address: ES. Dúlio Beltramini nº 8301, E 8247, Chácara São Bento — Valinhos/SP — Zip Code 13278-078, Brazil

Phone: +55 (19) 3881-8171

Privacy inquiries: mazola@mazolaambiental.com.br

Website: mazolaambiental.com.br

This Privacy Policy aims to clearly inform how we collect, use, store and protect personal data from our website visitors and clients who use our environmental services.

Personal data is information that allows your identification, such as name, email, phone number, tax ID, or address. Mazola Ambiental only collects personal data when voluntarily provided by you, in the following situations:

• Contact form — name, email, phone, message and contact preferences
• Quote request — company, email, WhatsApp, CNPJ (tax ID) and desired service description
• Collection request — company data and information about the waste materials
• Satisfaction surveys — name, company, email, phone and questionnaire responses
• Work With Us — name, email, phone, resume (PDF) and professional information
• Testimonials — name, company, rating and comments about our services

We do not automatically collect personal data, except for technical browsing information described in the cookies section.

The personal data provided is used exclusively for the following purposes:

• Responding to your contact, quote or waste collection requests
• Processing applications submitted through the Work With Us section
• Evaluating and publishing testimonials about our services (subject to approval)
• Analyzing satisfaction surveys for continuous improvement of our services
• Sending communications related to contracted services
• Complying with legal and regulatory obligations in the environmental sector

Mazola Ambiental guarantees that it does not sell, rent or trade your personal data to third parties. We may share data only with service providers that assist us in processing (such as email platforms), always requiring compliance with this policy.

Data disclosure may occur when required by law or in response to requests from competent government authorities.

The processing of your personal data by Mazola Ambiental is based on the following legal bases provided by the LGPD (Law No. 13,709/2018):

• Consent (Art. 7, I) — by filling out our forms, you consent to the collection and use of data for the stated purpose
• Contract execution (Art. 7, V) — to process quote requests, collection and environmental service delivery
• Legitimate interest (Art. 7, IX) — for satisfaction survey analysis and service improvement
• Legal obligation (Art. 7, II) — to meet environmental sector and regulatory requirements

You may revoke your consent at any time, without affecting the lawfulness of processing carried out previously, by contacting us at mazola@mazolaambiental.com.br.

Personal data provided is stored only for the period necessary to fulfill the purposes for which it was collected, or as required by legal and regulatory obligations applicable to the environmental sector.

After the retention period ends, data is securely deleted from our systems, unless its preservation is necessary for compliance with legal obligations, dispute resolution or regular exercise of rights.

Applications received through Work With Us are kept for up to 12 months after receipt and are deleted after this period if there is no ongoing selection process.

Our website uses cookies — small text files stored in your browser — to improve your browsing experience. The cookies we use include:

• Essential cookies — necessary for website operation, such as security verification (Cloudflare Turnstile) and language preference
• Analytics cookies — we use Cloudflare Web Analytics to understand how the site is used, without collecting personally identifiable data
• Preference cookies — store your choices, such as selected language and cookie banner consent

Our website does not use behavioral advertising cookies, third-party tracking, Google Analytics, Google AdWords or social media pixels. Traffic analysis is done anonymously and respectfully to your privacy.

You can configure your browser to refuse cookies or to alert you when a cookie is being sent. However, some website features may not work properly without essential cookies.

Under the LGPD, you have the following rights regarding your personal data:

• Confirmation and access — know whether we process your data and obtain a copy
• Correction — request correction of incomplete, inaccurate or outdated data
• Anonymization, blocking or deletion — of unnecessary or excessive data
• Portability — request the transfer of your data to another provider
• Deletion — of data processed based on consent
• Information — know with whom your data has been shared
• Consent revocation — at any time, free of charge and easily

To exercise any of these rights, simply send an email to mazola@mazolaambiental.com.br with the subject "LGPD Rights" and a description of your request. We will respond within 15 business days.

If you believe that the processing of your data violates the legislation, you have the right to file a complaint with the Brazilian National Data Protection Authority (ANPD).

Mazola Ambiental adopts appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, disclosure or destruction. Among the measures implemented:

• Data encryption in transit (HTTPS/TLS) across the entire website
• Security verification (Cloudflare Turnstile) on all forms to prevent automated submissions
• Infrastructure hosted on globally distributed servers with attack protection
• Restricted data access — only authorized employees can access personal information
• Continuous security monitoring and regular system updates

Our security procedures are regularly reviewed and improved to keep up with technological evolution and market best practices.

Mazola Ambiental may run ads or maintain a presence on social media platforms such as LinkedIn, Instagram and Facebook. When you interact with our content or fill out forms on these platforms, we may collect data such as name, email, phone and/or WhatsApp.

This data is used exclusively to:

• Create your registration in our system for more personalized service
• Forward your request to the team responsible for customer service
• Send information about environmental services relevant to your interest

By providing your data through these platforms, we understand that you consent to the collection and use as described in this policy. If you do not wish us to use your information, simply do not fill out forms or registrations.

Mazola Ambiental may periodically update this Privacy Policy to reflect changes in our practices, services offered or applicable legislation. We recommend that you check this page regularly.

In case of significant changes, we will post a prominent notice on the website. The date of the last update will always be indicated at the bottom of this page.

Questions, suggestions or requests related to this policy can be sent at any time to mazola@mazolaambiental.com.br.